New Jili FAQ
Your Questions Answered

No. New Jili strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being suspended and balances forfeited. If you've forgotten your login details, use the password reset option on the login page rather than creating a new account.

Go to the login page and click "Forgot Password." Enter the mobile number linked to your New Jili account and you'll receive an OTP to verify your identity. Once verified, you can set a new password immediately. If you no longer have access to your registered mobile number, contact our support team at the email address listed at the bottom of this page.

New Jili may request identity verification before processing your first withdrawal or when your account reaches certain activity thresholds. Accepted Philippine government-issued IDs include: PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, and Voter's ID. Verification is a standard requirement under responsible gaming and anti-money laundering guidelines. Submitting clear, unedited photos of your ID speeds up the process significantly.

Yes. New Jili uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal details are never sold to third parties. For full details on how we collect, store, and use your information, please read our Privacy Policy.

Log in to your New Jili account and navigate to the Deposit section in your wallet dashboard. Select GCash as your payment method, enter the amount you want to deposit, and confirm. You'll be redirected to the GCash authorization screen — approve the transaction and your New Jili balance updates instantly. There are no additional fees charged by New Jili for GCash deposits.

Beyond GCash, New Jili accepts PayMaya for instant e-wallet deposits. Bank transfers from major Philippine banks including BPI, BDO, Metrobank, and UnionBank are also supported, though bank transfer deposits may take longer to reflect depending on your bank's processing schedule. All payment methods use the same New Jili wallet, so your balance is available across every game in the library the moment the deposit clears.

New Jili keeps minimum deposit amounts low to make the platform accessible to players across the Philippines — whether you're in Metro Manila, Cebu, Davao, or the provinces. Specific minimum amounts are displayed in the deposit section of your account dashboard and may vary by payment method. GCash deposits generally have a lower minimum threshold compared to bank transfers.

GCash deposits to New Jili are normally instant. If your balance hasn't updated after five minutes, first check your GCash transaction history to confirm the payment was deducted. If GCash shows the transaction as successful but your New Jili wallet hasn't updated, take a screenshot of the GCash receipt and contact our support team with the transaction reference number. We'll resolve it as quickly as possible.

Go to the Withdrawal section in your New Jili wallet dashboard. Select your preferred payout method — GCash, PayMaya, or bank transfer — enter the amount, and submit the request. Make sure your account is fully verified before requesting a withdrawal, as unverified accounts may experience delays. New Jili processes withdrawal requests promptly once verification is complete.

GCash withdrawals are typically processed within minutes after approval. PayMaya withdrawals follow a similar timeline. Bank transfers to BPI, BDO, Metrobank, and UnionBank are usually completed within 1–3 business days, depending on your bank's interbank transfer schedule. Withdrawal requests submitted on weekends or Philippine public holidays may be processed on the next business day.

Yes, New Jili has minimum withdrawal thresholds to keep transaction processing efficient. The exact minimum amounts per payment method are shown in your withdrawal dashboard. As a general guide, GCash withdrawals have a lower minimum than bank transfers. If your available balance is below the minimum for your preferred method, consider accumulating a bit more before requesting a payout.

Common reasons for a rejected withdrawal include: incomplete account verification, unmet bonus wagering requirements, a mismatch between your New Jili account name and your bank or GCash account name, or a pending security review. Check your account notifications for the specific reason. If the issue isn't clear, contact our support team with your withdrawal reference number and we'll look into it right away.

New Jili currently offers seven games: Treasure Hunt, Royal Fishing, Ganesh Gold, Supermarket Spree, Lottery, Coin, and Fortune Horse. Each game has its own mechanics, betting range, and bonus features. Visit the Game page for a full overview of every title in the New Jili library.

All New Jili games use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. This means no game can be "due" for a win or loss based on past rounds. RTP (Return to Player) percentages are published for each game so you always know the theoretical payout rate before you play. New Jili does not manipulate game outcomes.

Absolutely — New Jili is built mobile-first. All games run smoothly on Android and iOS devices through the browser or the dedicated New Jili app. The games are optimized for portrait mode and touch controls, and they perform well even on mid-range phones with standard LTE connections. Download the app from the App page for the best mobile experience.

Minimum bet amounts vary by game. New Jili is designed to be accessible to Filipino players at all budget levels — several games allow bets starting at just a few pesos per round. The exact betting range for each game is displayed on the game screen before you start playing. This lets you choose a stake level that fits your budget and playing style comfortably.

New Jili offers a welcome bonus for new players who register and make their first deposit. The bonus details — including the match percentage and minimum deposit required — are shown on the registration page and in your account dashboard after signing up. Welcome bonuses are subject to wagering requirements, which are clearly stated in the bonus terms before you claim.

A wagering requirement means you need to bet a certain total amount before bonus-derived winnings can be withdrawn. For example, a ₱500 bonus with a 10x wagering requirement means you need to place ₱5,000 in total bets before that bonus balance becomes withdrawable. New Jili always displays wagering requirements clearly before you accept any bonus — there are no hidden conditions. Read the full bonus terms in our Terms & Conditions.

In most cases, yes — New Jili bonus credits can be used across the game library. However, some promotions may be tied to specific games or game categories. Always check the individual promotion's terms to confirm which games contribute to wagering requirements and whether any games are excluded. This information is always available before you claim a bonus.

You must be 21 years of age or older to register and play on New Jili. This is a strict requirement under Philippine gaming regulations. New Jili verifies player age during the account verification process. Any account found to belong to a player under 21 will be immediately suspended and any balance forfeited in accordance with our Terms & Conditions.

New Jili provides deposit limit tools in your account settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit caps. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period to prevent impulsive decisions. Decreasing your limit takes effect right away. We encourage all players to use these tools proactively. Learn more on our Responsible Gaming page.

Yes. New Jili offers both temporary self-exclusion (cooling-off periods of 24 hours, 7 days, or 30 days) and permanent account closure. During a self-exclusion period, you will not be able to log in or place bets. To request self-exclusion or permanent closure, go to the Responsible Gaming section in your account settings or contact our support team directly. We take these requests seriously and process them without delay. Visit our Responsible Gaming page for full details.

New Jili operates under applicable Philippine gaming regulations and follows PAGCOR-aligned responsible gaming standards. We are committed to providing a safe, fair, and transparent gaming environment for Filipino players. All games use certified RNG technology, player funds are held securely, and responsible gaming tools are available to every account holder.